YITH Woocommerce Pending Order Survey Premium 1.31.0

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Version 1.31.0 › Updated 2023-04-14


YITH Woocommerce Pending Order Survey Premium

It would be wonderful to understand why those orders acquire a pending status, wouldn’t it?

I am sure you get disappointed when you see an order fixed in a pending status.You would make every effort to see it as completed, whereas the only thing you can do is wait for user’s decision and, if he/she won’t complete that order, it will be removed from the system. As a consequence, you will lose both sale and customer.

Our YITH WooCommerce Pending Survey has been studied for this purpose!

Once installed and configured, you could send an automatic email to users with a pending order, which allows you to establish a relationship with them and, possibly, to ask them if they have found issues during the purchase or the reason why they didn’t complete that order.
You could also stimulate users to give an answer by offering them a discount coupon. In this way you will obtain:

  • the answers you need to fix potential obstacles on your e-commerce and to optimize your sales;
  • a radical decreased percentage of pending orders;
  • …and your customers’ loyalty!


Create one or more surveys

To share with users whom orders are still “pending”

Multiple surveys

Send a thank-you email when the order is completed

To every user who has answered the survey

Thankyou email

Offer a discount on your products

By adding a coupon code in the survey email

Coupon settings

Recover pending orders

And invite users to retry purchasing through the link you can provide in the survey email

Recovered orders

View answers given by users

And even select the specific question you’d like to view

Pending Order Survey Answers

Track important statistics

By monitoring the conversion rate of recovered orders


CSV export collected data

So that you can process all answers to your surveys

Csv export

Take advantage of the WPML compatibility

You are free to easily translate the plugin with the powerful WPML tool

Wpml Compatible

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